Payment policy

We offer a secure and seamless checkout experience with a selection of trusted global payment methods.

Accepted payment methods:

  • Visa
  • Mastercard
  • Maestro
  • Apple Pay
  • Google Pay
  • Shop Pay
  • UnionPay

All transactions are processed in USD ($).

Your payment details are protected using advanced SSL encryption, ensuring a safe and confidential transaction at all times.

If you experience any issues during checkout, our support team is ready to assist you.

Contact Information

Store Name : Nero and Luya
Chamber of Commerce Number: 81410778

Warehouse address : 2025 Janice Ave, Melrose Park, IL 60160, United States
Company address : Waterfront 571, Eindhoven, Noord-Brabant, 5658SR, The Netherlands

E-mail: support@neroandluya.com
Phone number: +12176742259

Customer Service:
Monday - Friday: 09:00 - 19:00 (GMT-05:00)
Saturday and Sunday: 10:00 - 16:00 (GMT-05:00)

Average response time: within 24 hours